Product Information
Are Bentotss products safe for kids?
Yes, all our products are BPA-free, Phthalate-free, and made with eco-friendly, non-toxic materials to ensure safety for children.
Are the bento boxes microwave and dishwasher safe?
The inner tray of our bento boxes is microwave-safe, and the outer shell is dishwasher safe for easy cleaning.
What are the materials used in the water bottles?
Our water bottles are made from 304 food grade stainless steel, ensuring durability, safety, and a leak-proof design.
Are the bags spacious enough for school essentials?
Yes, our Montessori bags are designed with ample space to fit books, lunch box, and other school essentials while being lightweight and easy to carry.
What sizes are available for the bento boxes?
Our bento boxes come in small and large sizes to accommodate different portion sizes and age groups.
Are your water bottles suitable for hot beverages?
Yes, our insulated stainless steel bottles keep hot beverages warm for up to 6+ hours.
Are the bags water-resistant?
Our bags are water-resistant, protecting their contents from light rain and spills.
Do the bento boxes have compartments to separate food?
Yes, all our bento boxes feature multiple compartments to keep food fresh and separate.
Are your products eco-friendly?
Yes, we use sustainable materials for all our products to minimize environmental impact.
Ordering and Shipping
How can I place an order?
You can place an order directly on our website by selecting the desired product, adding it to your cart, and completing the checkout process.
Do you offer COD (Cash on Delivery)?
No, we don’t offer Cash on Delivery now. This option will be available soon.
How long does delivery take?
Orders are typically delivered within 5-7 business days, depending on your location.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via email or SMS.
Do you provide free shipping?
We offer free shipping on all orders.
Can I update my shipping address after placing an order?
Yes, you can update your shipping address before the order is shipped by contacting our customer support team via mail.
What should I do if my order is delayed?
If your order is delayed, you can track it’s status using the tracking link provided or contact our customer support team for assistance.
Do you ship internationally?
Currently, we only ship within India, but we are working on expanding our shipping options soon.
Returns and Exchanges
What is your return policy?
We accept returns within 7 days of delivery if the product is unused and in its original packaging. Please refer to our return policy page for more details.
Can I exchange a product?
Yes, exchanges are available for defective or damaged items. Please contact our customer support team for assistance.
How long does the refund process take?
: Refunds are processed within 7-14 business days after the returned product is received and inspected.
How do I initiate a return or exchange?
Contact our customer support team with your order details to initiate a return or exchange.
Care and Maintenance
How do I clean the bento boxes?
Wash the bento box with warm, soapy water or place it on the top shelf of a dishwasher for easy cleaning. Note that only the outer shell is dishwasher safe.
Are the water bottles insulated?
Yes, our stainless steel water bottles are triple insulated to keep beverages hot or cold for 6+ hours.
Can the bags be washed?
Yes, our bags are made with washable materials. We recommend spot cleaning or gentle hand washing for best results.
Can I freeze the bento boxes?
Yes, our bento boxes are freezer-safe and ideal for pre-packed meals.
How do I clean the water bottle lids and spouts?
Use a bottle brush and warm, soapy water to clean the lids and spouts thoroughly.
General Questions
Are bulk orders available for schools or events?
Yes, Please contact us for more details.
Can I customize the products with my child’s name?
We currently do not offer customization, but this feature will be available soon.
How can I stay updated about new launches and offers?
You can follow us on social media or subscribe to our newsletter for updates.
How can I contact customer support?
You can reach us via email, or use the contact form on our website. Our team is happy to assist you!